This seemed to work when I first got it, then I did the updates and then it didn't work any more. I kept getting a blinking red X and the unit was unusable. It was evening, so calling support was out. I found a tip on the internet about forcing the unit to reinstall:
1. Save everything (just in case). My TomTom backup wasn't working at the time, so I just looked at the drive via my computer (like any external drive), and copied the entire contents into a new folder.
2. Delete all the top-level files (don't delete any folders). You don't have to delete, the .bmp files, which are just images (and I didn't get them all back).
3. Disconnect your device via TomTom HOME or by putting it away.
4. Restart it and reconnect it.
5. TomTom home will tell you you need updates; do them; restart as it tells you to.
6. This put me in Guam, where I was stuck. Then you go into the preferences and change maps back to North America.
Sorting through all that took many hours of my time, so I hope it helps you!
That was a major major frustration... my other frustration so far is that I was going to Montreal and the address had been given to me in English, "University Street". TomTom does not know that name... it knows only "Rue University". Maybe this is to be expected? I find it annoying.
I'll report back after I've actually used this for a trip.
After first trip report: Very happy with the unit. I should probably mention that I'm a first-time GPS user... I was very happy to have this to help me navigate to an unfamiliar city.
The things I don't like are accessory related. I'm glad that I got the TomTom case to safely store this when I remove it from the car. The mounting and the USB port could both be improved. I chose a dashboard mount so that the unit is closer to me, but alas, this does not work well with the USB port... the USB jack sticks out too much from the bottom of the unit. I can't fully adjust the angle, and am forced to leave it slightly upward facing, which means that on a sunny day, it's all glare. In addition to redesigning the USB port to work better in the car (it's designed with the dock primarily in mind, I think), it would be nice if the mount had a longer neck.Get more detail about TomTom GO 720 4.3-Inch Widescreen Bluetooth Portable GPS Navigator.
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