EXTREMELY POOR SERVICE - My TomTom 720 worked great....for awhile. Then, right after my warranty expired, it stopped. This is what industry calls "Planned Obsolesence". Turns out I need a new motherboard for an additional $175. I missed my warranty deadline by a few days. Ok, so these things happen, right? I even went so far as to try to purchase another TomTom. This time, since I am moving to another country, I called TomTom and asked if I could purchase it with a map other than the U.S. map as the default map on the device. A very unapologetic, could-not-care-less customer service rep gave me a flat no on that one. Then she stated the obvious by suggesting I buy a new unit (hundreds of $)and then purchase the map I want as an add on....for yet another $149.99! What a shame. I was willing to come back even after my first unit died prematurely and they could not even meet me half way with a discounted second map if I bought a new unit after my original Tom Tom 720 died prematurely. Miserable service = miserable company = a customer gone for good!Get more detail about TomTom GO 720 4.3-Inch Widescreen Bluetooth Portable GPS Navigator.
No comments:
Post a Comment