At first, I loved the Tomtom 720. But, the problems began. First, there were times it would simply not turn on (I had power, the little green LED was lit, etc.) The only way I finally got it to power on was by resetting it, and then it had deleted the waypoints/favorites I had programmed for that particular trip (which was actually dangerous, since it was in the desert near Moab, Utah, and we then had to backtrack, rather than continue. Destroyed our plans =o( This problem with not being able to turn it on has happened several times since, as well.
On subsequent trips, I have noticed that the Tomtom 720 is off by about 200 yards. For this price, I would expect a much more accurate GPS system. It has told me to turn on streets/exits/onramps I have already passed, or has told me that an exit/onramp in on one side, but when I arrive, it's on the other.
These are just some of the problems I have had. A quick list of some of the others...
bluetooth connection with telephone: I can hear the other person, but they cannot hear me, no matter how loud I have the volume set, or if I am 2 inches from the mic, etc. Junk.
FM transmitter: fades in and out, and I have tried it on several cars.
Favorites: Sometimes you set a favorite to your current location, but later, when you'd like to return, the 720 can't find a route. It has taken me to different locations using the same favorite/address, as well. Frustrating.
Technical Support/Customer service: Good luck! Tomtom customer service simply ignores you, doesn't respond, etc. I guess they know their product has some serious issues, and have no idea how to fix them, and don't have the guts to communicate with anyone foolish enough to purchase their product.
Voices: I bought a celebrity voice (Dennis Hopper) to guide me, but he seems to be stuck in a rut. In the beginning, there would be occasional funny comments. Now, whenever I make a left turn, he says he is losing it. Every damn left turn. Annoying.
Settings: Sometimes, after the power problem I noted earlier, the settings are changed. Example: Text to speech of road names gets turned off, and I cannot turn it back on.
Finding streets/addresses/POIs/cities: Sometimes it cannot find well known streets, addresses, POIs (even though the POI came directly from their site) and even cities. I have it not find Atlanta, GA and Dallas, TX at times...not exactly podunk towns.
Overall, I am beyond frustrated with this product and Tomtom in general. Very disappointed that Tomtom couldn't care less about supporting this product, after spending $350. Let the buyer beware. Get more detail about TomTom GO 720 4.3-Inch Widescreen Bluetooth Portable GPS Navigator.
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