TomTom GO 720 4.3-Inch Widescreen Bluetooth Portable GPS Navigator
Beware Mac users! Steer clear of Tom Tom unless you like to sit on hold for a very, very long time.
We ordered a Tom Tom 720 from Amazon for Christmas 2007 based on the very positive review of this product in David Pogue's column. When we opened the box on Xmas morning and tried to start the product we immediately ran into problems.
TomTom apparently has a major compatibility issue with the Mac, but this is not mentioned on the TomTom site. The Mac does not recognize the Tom Tom USB, so you can't charge the device or install software.
We tried to call TomTom on Xmas morning and found that the customer service lines were not staffed on Xmas. At least we did not have to wait on hold for a long time, they had the nerve to tell us this on the phone. What a huge gaffe for a consumer product company!
We started calling again on Dec 26, but got busy signals all day. Ditto for Dec 27 from 8:30 AM to 5 PM. (When I did a search on "Tom Tom customer service" on Google, I found that other users have had similar -- or worse -- response from TomTom for a variety of product problems.)
We have not given up yet, but I suspect we will before long. This may be a great product, but right now it's a $400 book end. Get more detail about TomTom GO 720 4.3-Inch Widescreen Bluetooth Portable GPS Navigator.
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