
We've own this Magellan 5310 now for about a year now and are very happy with it. And we're pretty pleased with it because it has taken us from point A to point B very reliably. We live in the Snohomish County in the State of Washington and whenever we drive in to Seattle it is like hell on wheels. After our more than 50 trips into Seattle we are now sort of comfortable with the city's layout but not really. Our Magellan gets us in and out of Seattle to clinics and restaurants to theatres in surprisingly quick routes. When our Magellan says we have arrived, "quoila" there it is. Always to our surprise! And we are surprised because we get to our destination by simply following the voiced instructions and the easy to read directions on the screen. It has audio prompts to indicate when to actually make a turn and instructions as to how far your are away from making those turns with eg.'right turn in 3/10th of a mile'. It also handles multiple turns quite well too. For example it lets you know that you will be making a right turn and another right turn right after the other. So it prepares you quite well without the stress that use to accoompany our trips into the unknown.
I cannot comment on the customer service because I have never used it. The battery does not last very long so it requires it to be plugged into the cigarette lighter at all times. The unit that we have has completely dropped the map from its memory when the battery completely depleted itself and to get it back it lets you know that you should go to the Magellan site to recover full functionality in a matter of seconds after making connection. We are quite computer and device savvy however.
One more comment I would add is that when you look at the customer review ratings between Tom Tom, Magellan and Garmin the graph depiction from excellent to poor is about the same. Didn't the smart phone business have about the same graph shape just before Apple showed up with the iphone?Get more detail about Magellan Maestro 5310 5-Inch Widescreen Portable GPS Navigator.


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